Privacy Policy
INTRODUCTION
At First Drone, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us via website, applications, and related platforms.
This policy applies across all First Drone operations, including our headquarters in Dubai and our franchises worldwide. By using our services or visiting our website, you consent to the practices included in this policy.
INFORMATION WE COLLECT
Personal Information
● Contact Information: Name, email address, phone number, and postal address
● Business Information: Company name, job title, industry, and business contact details
● Account Information: Login credentials, account preferences, and service history
● Payment Information: Credit card details, billing address, and transaction history
● Property Information: Address and specifications of buildings requiring our services
● Communications: Records of your enquiries, correspondence, and feedback
Automatically Collected Information
● Device Information: IP address, browser type, operating system, and device identifiers
● Usage Data: Pages visited, features used, time spent on our platforms, and navigation patterns
● Location Data: General location information based on IP address or precise location if permitted
● Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
Drone Operational Data
● Imagery: Photographs and video footage of building exteriors captured during service operations
● Technical Data: Flight paths, service parameters, and operational measurements
● Environmental Data: Weather conditions and other environmental factorsduring service delivery
HOW WE USE YOUR INFORMATION
Service Provision and Improvement
● To provide, maintain, and improve our drone-based facade cleaning services
● To process and fulfil your service requests and transactions
● To develop new features and improve existing offerings
● To conduct quality assurance and safety monitoring
Customer Relationship Management
● To communicate with you regarding services, updates, and support
● To respond to enquiries and address concerns
● To provide personalised service recommendations
● To manage your account and preferences
Business Operations
● To manage our franchise network and ensure consistent service standards
● To analyse market trends and service performance
● To process payments and maintain financial records
● To comply with contractual obligations
Legal and Security Purposes
● To verify your identity and prevent fraud
● To protect our rights, property, and safety
● To comply with applicable laws, regulations, and legal processes
● To enforce our terms of service and other agreements
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
● Contractual Necessity: To fulfil our contractual obligations to you
● Legitimate Interests: To pursue our legitimate business interests where they do not override your fundamental rights and freedoms.
● Legal Compliance: To comply with legal obligations applicable in Dubai and other jurisdictions where we operate
● Consent: Where you have provided clear consent for specific processing purposes
INFORMATION SHARING AND DISCLOSURE
Within Our Organisation
● With employees who need access to provide services
● With our franchisees for local service delivery and customer support
● With our parent company, subsidiaries, and affiliates as applicable
Third-Party Service Providers
● Payment processors to handle financial transactions
● Cloud service providers for storage and management of data
● Marketing partners for promotional advertising (this will be done with your consent)
Legal Requirements
● To comply with applicable laws and regulations
● In response to legitimate requests from public authorities
● To protect our rights, privacy, safety, or property
INTERNATIONAL DATA TRANSFERS
As a global company with headquarters in Dubai and franchises in multiple countries, we may transfer your information across international borders. When we do so, we implement appropriate safeguards to ensure your data receives protection consistent
with this policy and applicable laws, including:
● Standard contractual clauses approved by relevant data protection authorities
● Vendor assessments and data processing agreements
DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When determining retention periods, we consider:
● The duration of our business relationship with you
● Legal obligations to retain data for certain periods
● Statutes of limitations for potential legal claims
● Industry best practices for data retention
YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
● Access: Request a copy of the personal information we hold about you.
● Correction: Request that we update or correct inaccurate information.
● Deletion: Request that we delete your personal information in certain circumstances.
● Restriction: Request that we limit the processing of your information.
● Portability: Request transfer of your information to another service provider.
● Objection: Object to certain types of processing, including direct marketing.
● Withdrawal of Consent: Withdraw consent previously provided for specific activities.
To exercise these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.
DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.
These measures include:
● Encryption of sensitive information in transit and at rest
● Access controls and authentication procedures
● Regular security assessments and vulnerability testing
● Employee training on data protection and security practices
● Physical security measures at our facilities
While we strive to protect your information, no security system is impenetrable. We
cannot guarantee the absolute security of information transmitted to us.
DRONE IMAGERY AND PRIVACY
Our drone operations are conducted with respect for privacy and in compliance with local regulations:
● Drones are deployed solely for the purpose of facade inspection and cleaning.
● Imagery captured is limited to building exteriors necessary for service delivery.
● We implement protocols to minimise inadvertent capture of private spaces.
● Drone operations follow applicable aviation and privacy regulations in each jurisdiction.
● Imagery is retained only as long as necessary for service quality and documentation.
UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. The revised policy will be posted on our website with an updated effective date. We encourage you to review the policy whenever you access our services or website.
For material changes, we will provide appropriate notice through our website or via email before the changes become effective.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
First Drone
FIRSTDRONE ENVIRONMENTAL SERVICES LLC
Office No. P2AG-G16, Industrial City, Bur Dubai, Dubai,
0000, Dubai
Email: connect@firstdrone.ae
firstdroneuae@gmail.com
Phone: +971-586-586-399